VOLUNTEER CAR SERVICE
The Volunteer Car Service operates for individual residents of Kirklees.
This service is supported by the Government (Dept of Digital, Culture, Media and Social).
The service users, or passengers, of this new service would be people who are generally:
In ill health
In poor mental health
Victims of crime
Have existing transport barriers
...and living in the following Kirklees Council wards:
Holme Valley North
Holme Valley South
Crosland Moor & Netherton
This service is not available to community groups.
How does it work...?
Our passengers have to be members of the service and do that by joining the Denby Dale Centre.
Members then call our booking desk on 01484 860077 and speak to one of our Transport Administrators to request transport - giving name, pick up address, destination address, date, times, and any other information to make life easy. Please give us at least two days notice - we do not have a bank of drivers sat waiting with their engines running!
Our team then ring round our team of volunteer drivers to see if anyone is free and willing to help you.
We will then call you to confirm the driver and car type/colour that you would expect. Please note that we may call you back to say we cannot find a driver for you - depending on whether we have enough drivers.
Your driver should then come to collect you, but will stay around for you. They are not your carer for the day, but they are caring in their approach to looking after you. Our drivers would probably help you with shopping and carrying shopping from the car to your house.
This is NOT a taxi service. This should NOT replace using a taxi service, in fact it is intended that our members with lower confidence will grow their confidence to start using existing taxi services. Please do not call this service a taxi service because it is nothing like a taxi service, in fact it is closer to a befriending service.
Members could use the service for the following and more reasons:
Visiting friends and family
If you anticipate to have luggage, you must register this at the point of booking as this may affect the driver we can use due to safe luggage storage areas of cars. For example, luggage may range from a wheelchair or scooter to a shopping bag.
What does it cost...?
Each user is required to be a member, which costs £10.00 per year, renewing in April every year. Members have access to all other services operated by the Denby Dale Centre.
You will be invoiced monthly for £1.50 for each booking you make for the service.
The drivers are volunteers and will claim travel expenses from their home and back to their home directly from the passenger. This means that for the same journey, two drivers may charge you different amounts because they live different distances from your home.
The driver will tell you how many miles the journey was and will calculate the cost for you. Please pay the driver in cash at the end of your journey. The driver can claim 40p per mile for their expenses, and this covers fuel, insurance and wear and tear.
The cost is:
£10.00 per year per person
£1.50 per booking
40p per mile
We welcome new drivers and although have a good team, we need more drivers as this service continues to grow. Please visit our volunteer page to register.